TGEU The ProTrans project es have been asked about their perceptions, if any. The The online monitoring system (data entry, analysis, administration) and who can main source of information was victims’ and media re- The development of the monitoring tool has been sup- carry out all or some specific tasks ports (note that some cases were verified through mul- ported by HURIDOCS, an international NGO that helps (reading, creating, updating and/or deleting records). tiple sources of information). human-rights organisations use information technology and documentation methods to maximise the impact Hate-motivated incidents differ from other forms of of their advocacy work. HURIDOCS develops tools and crimes in that they target a whole group by selecting techniques and provides advocates with customised individual victims on the basis of their (perceived) training and support. 6 membership in that group. These incidents thus have • Furthermore, users can mark cases as confidential so that they can only be accessed by themselves and other users selected by them. • OpenEvsys contains two features to further enhance security that can be set up by individual users: Google Authenticator, which requests a 6-digit code a profound impact on entire communities. In order to The tool developed is a customised form in OpenEvsys, available on the user’s smartphone, and Yubikey highlight this aspect and the affectedness of the trans a free and open-source software application that hu- (http://www.yubico.com/), which works with a community, care has been taken to document the bias man-rights NGOs use to record and analyse information physical authentication device that is slotted into aspect of the crime. In the documented cases, several on human-rights violations. The form, which records the USB slot of the computer used. The ProTrans partners relied on various data sources indicators suggested that bias was involved when the information on the transphobic incident by capturing when monitoring incidents (victims, witnesses, police, perpetrator committed the act (e.g. offensive language important aspects of the incident itself, the victim, the attempts by automated software to obtain access media, NGOs, etc.). Because the project attempted to used, offender characteristics, location and timing of perpetrator and the follow-up actions after the incident to the database, can be set up for all users under the produce credible data, it has been essential that the data the act, etc.). In many cases, especially those involving took place, aimed to be comprehensive, while making it Admin-System settings. collected is based on direct evidence as much as possi- trans sex workers, multiple forms of bias were present. possible to record only key facts in the event that there Types of incidents recorded in ProTrans (several cases involve multiple types of incidents) ble. Therefore, reports that came to partners’ attention is no detailed and/or first-hand information available on have been verified to the greatest possible extent; e.g. a case, e.g. the source of information is the tabloid me- besides the victim’s reports or media articles, witness- dia. Therefore, users can choose how detailed to make • In addition, ReCaptcha, which protects against the information they collect, depending upon the data available and existing resources for data entry. Several security measures make OpenEvsys a secure tool for trans human-rights defenders to use: • TGEU’s monitoring tool aims to ensure the greatest degree of confidentiality of victims with enhanced security measures, e.g. no storage of names. • It is hosted with an encrypted https:// account, and an external analysis has shown that its code is secure. • OpenEvsys allows the creation of different types of Sources of information partners relied on when monitoring +8+ users who have access to all or parts of the database TGEU’s guidelines on monitoring transphobic violence is available: http://www.tgeu.org/pro-trans/ +9+